Politique de remboursement

Refund Policy

Please contact TOCCAY support at support@toccaycycling.com before returning any item. Returns sent without prior authorization may not be accepted.

Return eligibility depends on the product condition, order status, product configuration, and the reason for the request. Items that have been installed, used, damaged through misuse, modified, or returned without required order information may not be eligible for refund.

If your order arrives damaged, incorrect, or incomplete, contact us promptly with your order number and clear photos so the issue can be reviewed.

Approved returns must be shipped to the return address provided by TOCCAY support. Return shipping responsibility, inspection requirements, and refund eligibility will be confirmed during the support process.