TOCCAY Warranty & Rider Protection
Performance for the Ride. Support for the Road Ahead.
TOCCAY Rider Protection is an additional commercial benefit for eligible TOCCAY wheel products. It separates product defects from accidental riding damage so every claim follows the correct process.
1. Eligibility
The program applies to the original purchaser of an eligible TOCCAY wheelset, individual wheel, or carbon rim purchased from TOCCAY or an authorized TOCCAY sales channel. Proof of purchase is required. Benefits are non-transferable.
2. 3-Year Limited Warranty
Coverage begins on the date the customer receives the product and continues for three years. It covers eligible manufacturing and material defects confirmed by TOCCAY.
3. Warranty Exclusions
The Limited Warranty does not cover normal wear, cosmetic-only damage, accidental external impact, improper installation or maintenance, unauthorized alteration or repair, incompatible components, incorrect tire pressure, or use outside the published intended-use limits.
4. One-Time Complimentary Crash Replacement
During the initial 36-month period, an eligible accidental incident during normal riding may qualify for one complimentary replacement carbon rim. Every claim is subject to review and approval by TOCCAY.
5. What Crash Replacement Includes
One replacement carbon rim at no charge. It does not include a complete wheelset, complete front or rear wheel, hub, spokes, bearings, freehub, tire, rotor, cassette, wheel rebuilding, or free worldwide delivery. If both rims are damaged in the same incident, the complimentary benefit still covers one rim; TOCCAY may offer a paid solution for the second rim or other parts.
6. Eligible Riding Accidents
Examples may include an accidental crash, fall, collision during normal riding, wall or barrier impact, curb impact, serious pothole impact, unexpected road obstacle, or another accidental external impact that makes the rim structurally unsafe or unusable. Eligibility is never automatic and remains subject to TOCCAY review.
7. Service Options
Contact TOCCAY before returning anything. An approved customer may choose replacement-rim delivery, an available regional solution, or a quoted return-service option.
8. Replacement Rim Delivery
TOCCAY provides the approved replacement rim at no charge. Shipping, duties and local wheel rebuilding costs are the customer's responsibility unless otherwise stated.
9. North America & Europe Service
Where available, TOCCAY-Assisted Replacement Service has a US$200 standard service and logistics fee. It may include service coordination, handling, installation of the approved rim, standard wheel rebuilding labor, and standard return-service logistics arranged through TOCCAY. It does not automatically include damaged hubs, spokes, bearings, freehub, tires, rotors, cassettes, other bicycle components, exceptional logistics, or remote-area transportation. No additional paid work will be carried out without customer approval.
10. Other Regions
Available options may include a complimentary rim with customer-paid shipping and local rebuilding, a TOCCAY or partner regional after-sales address where genuinely available, or a quotation based on actual logistics and service requirements. TOCCAY prioritizes practical regional solutions and does not promise a fixed worldwide service price.
11. Lifetime Crash Support — 30% OFF
Lifetime Crash Support begins when the One-Time Complimentary Crash Replacement has been used or when the initial 36-month complimentary period ends, whichever happens first. It follows the original purchaser.
12. 30% Crash Support Benefit
For each new eligible riding accident that TOCCAY approves, TOCCAY issues one single-use 30% OFF Crash Support Coupon. The discount is calculated from the then-current regular retail price.
13. Coupon Rules
Each coupon may be used for one eligible current TOCCAY Road, Gravel, or MTB complete wheelset, one individual wheel, or one replacement rim. It cannot apply to multiple products or an entire cart, cannot be transferred, exchanged for cash or store credit, or reused.
14. Promotions and Expiration
The coupon has no fixed expiration date and remains valid until used. It cannot be combined with sale pricing, Black Friday pricing, promotional, affiliate, bundle, clearance, or other discounts. If a public promotion is cheaper, the customer may choose the cheaper offer, but the offers cannot be combined.
15. One Accident, One Claim
Each accident requires a separate claim, review, and approval. Each approved future accident produces one new single-use coupon; no permanent reusable discount code is issued.
16. Claim Timing and Process
Stop riding a wheel that may be unsafe and contact support@toccaycycling.com promptly. Provide proof of purchase, order number, product and serial details where available, clear photos or video, damage description, riding circumstances, and relevant bike, tire, pressure, axle, rotor, cassette, and freehub information.
17. Repairs Before Approval
Do not return, dismantle, rebuild, or repair a claimed product before TOCCAY provides instructions. Unauthorized work may prevent reliable assessment and may affect the available remedy.
18. Manufacturing Defect vs Crash Damage
If an accident may have resulted from a possible manufacturing or material defect, TOCCAY will first assess the underlying cause. A confirmed manufacturing defect will be handled under the Limited Warranty and will not consume the customer's Complimentary Crash Replacement benefit.
19. Replacement Product Warranty
A component supplied for an approved manufacturing-warranty claim is covered for the longer of the remaining original warranty period or 12 months from delivery of the replacement component, subject to applicable consumer law. A complimentary crash-replacement rim remains covered for its own manufacturing defects but does not create a new Complimentary Crash Replacement benefit.
20. Discontinued Products
If the original model is discontinued, an approved Crash Support benefit may be applied toward another qualifying current TOCCAY product. Availability of the original model is not guaranteed for life.
21. Intended Use
Training, recreational riding, and competition do not automatically void coverage when the product is used within its published riding category, maximum system weight, tire compatibility and pressure limits, wheel compatibility, and installation requirements.
22. Shipping and Non-Riding Damage
Shipping or delivery damage is handled through the applicable delivery, shipping, or warranty process and does not consume the complimentary crash benefit. Airline baggage, vehicle, bike-rack, storage, and other transport damage are not automatically treated as normal riding accidents and are reviewed individually. Lost or stolen products are not covered.
23. Rider Safety and Policy Version
Do not ride a wheel that may be structurally compromised. Customers generally receive the Rider Protection Policy published when they purchased. A later, less favorable policy will not be applied retroactively where prohibited; TOCCAY may choose to extend improved benefits to existing customers.
24. Consumer Rights and Contact
TOCCAY Rider Protection is an additional commercial benefit and does not replace, restrict, or exclude mandatory consumer rights provided by applicable local law.
Before any return, email support@toccaycycling.com with your order number and wheel model.
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