Warranty Policy

TOCCAY Warranty Policy

Every TOCCAY wheelset is supported by a 36-Month Limited Warranty and rider-focused after-sales support. Please contact support@toccaycycling.com before sending any product back.

1. 3-Year Limited Warranty

The TOCCAY limited warranty covers eligible manufacturing defects in TOCCAY wheelsets during the warranty period, starting from the original purchase date.

What is covered

  • Manufacturing defects in the carbon rim or wheelset structure, subject to TOCCAY inspection.
  • Issues confirmed by TOCCAY to be caused by materials or workmanship under normal riding use.

What is not covered

  • Normal wear items, including bearings, spokes, nipples, rim tape, valves, freehub wear parts, pawls, seals, tires, and tubes.
  • Crash damage, impact damage, misuse, improper installation, lack of maintenance, modification, or use outside the intended riding category.
  • Damage caused by incorrect tire pressure, incompatible tire setup, incorrect brake or cassette installation, or unauthorized repair.

What customers need to provide

  • Order number or proof of purchase.
  • Clear photos or videos of the issue.
  • Bike model, tire setup, axle standard, rotor interface, cassette/freehub type, and riding conditions when the issue occurred.

Warranty review times may vary depending on the information provided and whether physical inspection is required. International customers may be responsible for shipping, customs duties, taxes, or inspection-related costs unless otherwise confirmed by TOCCAY support.

2. One-Time Crash Replacement

TOCCAY may offer one-time crash replacement support for eligible riders when a TOCCAY carbon rim or wheelset is damaged in an accident. Final eligibility, replacement scope, shipping responsibility, and any cost or discount must be confirmed by TOCCAY support before replacement is arranged.

Needs verification before publishing fixed terms: whether the replacement is free, discounted, or paid; whether the replacement covers the full wheelset, rim only, or individual parts; whether shipping, duties, or taxes are included; whether the damaged part must be returned; and the time limit for using this one-time support.

3. Spare Parts Support

For setup, service, or repair support, contact TOCCAY before ordering parts. Availability depends on the wheelset model and production batch.

  • Freehub bodies
  • End caps
  • Bearings
  • Spokes
  • Nipples
  • Rim replacement support
  • Valves

For carbon spokes, ratchet parts, or model-specific service parts, please contact support@toccaycycling.com with your wheelset model and order number so compatibility can be confirmed.