Exchange Policy

TOCCAY Exchange Policy

Last updated: September 27, 2026

Unused and uninstalled standard products may be exchanged within 30 days of delivery, subject to approval and stock availability. Products must remain in original resalable condition with all packaging, accessories and included parts.

Mounted, ridden, damaged, incomplete, customized or made-to-order products do not qualify for a voluntary exchange, except where required by applicable law. The customer is responsible for return shipping and any price difference unless TOCCAY shipped an incorrect item or confirmed an arrival defect.

Manufacturing defects are handled under the TOCCAY Warranty & Crash Support policy. Complete return, exchange, refund and arrival-damage terms are available in the TOCCAY Return & Exchange Policy.

To request an exchange, email support@toccaycycling.com with your order number and the requested product or configuration. Wait for authorization before shipping anything.