Return Policy

TOCCAY Return & Exchange Policy

Last updated: September 27, 2026

Contact support@toccaycycling.com before returning any product. Returns sent without authorization may be refused or delayed.

1. Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee a change or cancellation after processing or shipment has started. Custom or made-to-order configurations may not be cancelled after production begins, except where required by applicable law or where the product is defective.

2. Arrival damage, missing items and incorrect items

Inspect the shipment promptly. Report visible or concealed shipping damage, missing items or an incorrect item within 7 days of delivery. Reporting within 48 hours is recommended because it helps us work with the carrier, but a report made after 48 hours is not automatically rejected if it is still made within the 7-day period. This delivery reporting period does not replace the separate 3-Year Limited Warranty for eligible manufacturing defects.

Include the order number, packaging photos, product photos or video and a description of the issue. If TOCCAY confirms that the wrong item was shipped or that the product arrived damaged, TOCCAY will arrange an appropriate replacement or refund and cover the reasonable standard return shipping cost.

3. Voluntary returns

An eligible product may be returned within 30 days of delivery if it is unused, uninstalled and in original resalable condition with all packaging, accessories and included parts. Mounted, ridden, damaged, incomplete, customized or made-to-order products do not qualify for a voluntary return, except where required by applicable law.

For an approved voluntary return, the customer is responsible for return shipping and any costs created by the return shipment. TOCCAY does not separately deduct the standard outbound shipping or import charges that were included with an eligible original order. Paid shipping upgrades, remote-area surcharges or other separately disclosed non-refundable services may be excluded from the refund.

4. Exchanges

Unused and uninstalled standard products may be exchanged within the same 30-day period, subject to approval and stock availability. The customer is responsible for return shipping and any price difference unless TOCCAY shipped an incorrect item or confirmed an arrival defect.

5. Refund timing

After an eligible return is received, inspected and approved, TOCCAY will initiate the refund to the original payment method within 5 business days. Banks, card issuers and payment providers may require an additional 5-10 business days to post the funds.

6. Manufacturing defects

Suspected manufacturing defects are handled under the TOCCAY Warranty & Crash Support policy and are not limited to the 30-day voluntary return period.

7. Start a request

Email support@toccaycycling.com with your order number, requested outcome and supporting photos where relevant. Wait for authorization and return instructions before shipping anything.