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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Shopping Information
What products does TOCCAY Cycling offer?
TOCCAY Cycling specializes in high-performance cycling components, including road bike wheels, MTB wheels, and bicycle frames. All products are designed with a focus on durability, precision, and real-world riding performance.
How do I place an order?
You can place an order directly through toccaycycling.com by selecting your desired product, choosing the appropriate specifications, and completing checkout. Once your order is confirmed, you will receive an order confirmation email.
Do you ship internationally?
Yes. TOCCAY Cycling ships to most countries worldwide. Shipping availability, costs, and estimated delivery times will be displayed at checkout based on your location.
How long does order processing take?
Orders are typically processed within 1–3 business days. Custom or made-to-order products may require additional processing time, which will be clearly communicated on the product page.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.
Are duties, taxes, or customs fees included?
Customs duties and import taxes are not included in the product price or shipping cost. These fees vary by country and are the responsibility of the customer.
Payment Information
What payment methods do you accept?
We accept major payment methods including credit and debit cards (Visa, MasterCard, American Express) and other secure online payment options available at checkout.
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways. TOCCAY Cycling does not store or have access to your full payment details.
When will my card be charged?
Your payment will be charged immediately after your order is successfully placed.
Can I change or cancel my order after payment?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
Will I receive an invoice or receipt?
Yes. A digital receipt will be sent to your email address after your purchase. If you need a formal invoice, please contact our customer support team.
Order Returns
What is your return policy?
We accept returns for eligible products within 14 days of delivery, provided the items are unused, uninstalled, and in their original packaging.
Which items are not eligible for return?
Products that have been installed, used, damaged, or customized are not eligible for return. Items returned without original packaging or accessories may also be refused.
How do I request a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide return instructions once your request is approved.
Who is responsible for return shipping costs?
Unless the return is due to a manufacturing defect or an error on our part, return shipping costs are the responsibility of the customer.
When will I receive my refund?
Once the returned item has been received and inspected, refunds will be processed within 5–7 business days to the original payment method.
What if my product arrives damaged or defective?
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos of the issue. We will arrange a replacement or refund as appropriate.