Need help choosing a wheelset, checking compatibility, or arranging warranty support? Our team is here to help.
Contact TOCCAY
For product questions, compatibility checks, order support, and warranty assistance, please contact our team by email or WhatsApp.
Hong Kong correspondence address
Used for business correspondence only. Return addresses are provided after support review.
Before You Order
Please include your bike model, axle standard, brake rotor type, cassette/freehub requirement, and preferred rim depth when contacting us. This helps us confirm compatibility before your order is placed.
Returns and Warranty
Please contact us before sending any item back. Return instructions and any applicable return address will be provided after your request has been reviewed.
Response Time
We aim to reply within 1-2 business days. Response times may be longer during public holidays or peak shipping periods.