Shipping Policy

Shipping & Delivery

Last updated: September 27, 2026

1. Eligible free shipping

TOCCAY provides free worldwide standard shipping on eligible wheelset orders. Eligibility, available services and any separately priced shipping options are shown at checkout.

2. Order processing

Standard orders are normally prepared within 1-3 business days after payment confirmation. Custom or made-to-order products may require additional time. Processing can also vary because of product configuration, holidays, carrier capacity, customs review or other operational factors.

3. Tracking

When tracking information is available, it will be sent to the contact information supplied with the order. Tracking updates may take additional time to appear after carrier collection.

4. Delivery estimates

Delivery times shown at checkout or provided after shipment are estimates, not guaranteed delivery dates. Customs, weather, carrier delays, remote-area handling and local delivery conditions may affect delivery.

5. Duties and taxes

Applicable import duties and taxes are included for destinations covered by TOCCAY's duty-paid shipping service. Coverage is confirmed at checkout or before shipment. If a destination is outside current duty-paid coverage, TOCCAY will contact the customer before shipment to explain the available options and any customer responsibility.

6. Address changes and split shipments

Contact support@toccaycycling.com as soon as possible to request an address change. Changes cannot be guaranteed after processing or shipment begins. Multi-item orders may ship separately when fulfillment conditions require it.

7. Delivery issues

Report arrival damage, missing items or an incorrect item within 7 days of delivery. Reporting within 48 hours is recommended. See the Return & Exchange Policy for the complete process.

8. Contact

For shipping questions, email support@toccaycycling.com.