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TOCCAY Cycling specializes in high-performance cycling components, including road bike wheels, MTB wheels, and bicycle frames. All products are designed with a focus on durability, precision, and real-world riding performance.

You can place an order directly through toccaycycling.com by selecting your desired product, choosing the appropriate specifications, and completing checkout. Once your order is confirmed, you will receive an order confirmation email.

Yes. TOCCAY ships worldwide. TOCCAY provides free worldwide shipping on eligible wheelset orders. For destinations covered by our duty-paid shipping service, applicable import duties and taxes are included in the order price, so you will not be asked to pay unexpected import charges upon delivery. If a destination is temporarily outside our duty-paid shipping coverage, we will contact you before shipment.

Orders are typically processed within 1–3 business days. Custom or made-to-order products may require additional processing time, which will be clearly communicated on the product page.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

For destinations covered by TOCCAY’s duty-paid shipping service, applicable import duties and taxes are included in the order price, so you will not be asked to pay unexpected import charges upon delivery. If a destination is temporarily outside our duty-paid shipping coverage, we will contact you before shipment.

Every TOCCAY wheelset is backed by a 3-Year Limited Warranty covering eligible manufacturing defects for the original purchaser. See our Warranty Policy for full terms.

During the warranty period, eligible customers may receive one replacement rim for accidental riding damage, subject to TOCCAY’s crash replacement terms and eligibility review.

We accept major payment methods including credit and debit cards (Visa, MasterCard, American Express) and other secure online payment options available at checkout.

Yes. All payments are processed through secure, encrypted payment gateways. TOCCAY Cycling does not store or have access to your full payment details.

Your payment will be charged immediately after your order is successfully placed.

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed or shipped, changes or cancellations may no longer be possible.

Yes. A digital receipt will be sent to your email address after your purchase. If you need a formal invoice, please contact our customer support team.

We accept returns for eligible unused and uninstalled products within 30 days of delivery, provided the items remain in their original, resalable condition with all included accessories and packaging.

Products that have been installed, used, damaged, or customized are not eligible for return. Items returned without original packaging or accessories may also be refused.

To initiate a return, please contact our customer service team with your order number and reason for return. We will provide return instructions once your request is approved.

For voluntary returns, customers are responsible for return shipping costs. TOCCAY does not separately charge back the original standard outbound shipping or import duties that were included with the original eligible order.

Once an eligible return is received, inspected and approved, TOCCAY will process the refund within 5 business days. After TOCCAY issues the refund, banks, card issuers or payment providers may require an additional 5–10 business days for the funds to appear in the customer’s account.

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos or videos of the issue. We will arrange a replacement or refund as appropriate.

Products that have been mounted or used do not qualify for a voluntary return. Eligible unused and uninstalled products may be returned within 30 days of delivery.